Get Help

Get Support

We, the Photon Team (sometimes referred to as Photonians :), are dedicated to help you.
If you've got questions or your app doesn't work but you really wish it would, try any of these:

Join our discord server to chat with the community or one of our team members when available.

• For more contact options check this page.
• Premium Support is available in the Gaming Circle

Get Support Faster

For quick turnarounds please include:

• a short description of the issue in English: "expected behaviour" vs. "actual behaviour". How frequent is the issue? Does it happen for everyone and all platforms? In specific situations? What happens?

• can you reproduce this with one of our demos (modified or not)? Include repro steps or minimal repro project.

• details about the client environment used:

  • Send us the package version.

  • The platform details could be useful (device model and OS). e.g. iPhone X/iOS 10, Pixel 2/Android 8.0.

  • For Unity builds, let us know which Editor you use (including the third digit) and if you compile via IL2CPP or Mono.

• details about the network environment when needed:

  • Send us the protocol used:
    • IPv4 or IPv6 (with DNS64/NAT64).
    • UDP or TCP or WSS, etc.
  • Modem, router or other network equipments used in the affected network (gateway or between client and server).
  • Via email only: We may request that you provide:
    • Public IP address of affected client(s) / server(s).
    • Results of ping or tracert/traceroute.

• add screenshots or a short video if the problem is something visual.

Here we provide a simple report template that you can use as a basis:

Plain Old Text

# Describe the bug
A clear and concise description of what the bug is.

# To Reproduce
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

# Expected behavior
A clear and concise description of what you expected to happen.

# Actual behavior
Tell us what happens instead

# Screenshots:
If applicable, add screenshots to help explain your problem.

# Desktop (If applicable, please complete the following information):
 - OS: [e.g. iOS]
 - Version [e.g. 22]

# Smartphone (If applicable, please complete the following information):
 - Device: [e.g. iPhone6]
 - OS: [e.g. iOS8.1]

# Additional context
- Unity Version: [version]
- Bolt Version: [version]
- Network Configuration: [config]